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Management System
- advice for policy definition of quality and quality planning and documentation purposes, under a system of performance indicators
- advice for developing a system of indicators and examples
- advice to define and document the responsibilities and competences of the institution
- common data processing for management analysis
- advise on internal and external communications (customer orientation) and example |
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Resources
- advice for presenting and documenting for hiring, training and development of the necessary personnel
- advice on the infrastructure presentation
- advice regarding the presentation of the work environment |
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Making the product / service
- completing the process with process support
- advice to develop a measurement of documenting the process and product, examples of performance indicators
- common treatment to use not complying products
- counseling and processing of complaints |
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Measurement, analysis and improvement
- advice and support to implementation of documented procedures (internal audit, corrective action, preventive and improvement)
- advice on customer satisfaction measurement and evaluation of suppliers |
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Advice to the development documentation system
- elaboration of the quality manual
- presentation of the unfolding process (flow chart), the sequence and their mutual effects
- proposals for work instructions, forms, checklists and other necessary working documents
- proposals for developing descriptions of the locations
- advice and support with the implementation of necessary procedures (system) |
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Training
- 2 employees training periods: at the beginning and at the end of the project, the theme being Quality Management System |
